Performance report for the period 14 September 2015 to 31 December 2016

Complaints

409

received

364

completed

51%

completed
within 30 days

81%

complainant
outcome achieved

$283,000

of fees refunded/reimbursed/waived

Formal Enquiries

83

completed

As part of this project, there is source page a peer reviewing process that takes place later this month

83

received

Other

13,000

web hits

700+

stakeholders attended
presentations